Frequently Asked Questions

FAQ for general tech question

General...Total 9 item

Q:How to report bugs?

A: Please email any bugs or suggestions to


Q:How to buy?

A: Please click here for detail.


Q:How to Install?

A: Before you install it, please make sure that you are logged on as Administrator or have Administrator rights. The installation wizard will finish in some seconds.


Q:How to Upgrade?

A: Please uninstall the old version first, then install the new one. Save your registration number carefully.


Q:I entered the license code you sent to me, but the software said "Registration code is invalid", why?

A: You'd better copy and paste the license code to avoid a type. And please note don't add any blank before or after the code.


Q:If I purchase your software, can I upgrade it for free in the future?

A: Yes, we provide free upgrade. Please keep your eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same license code.


Q:How long will it take to get your supporting response?

A: We promise to answer you within 24 hours. But in most cases you'll get our response in a few hours or immediately.


Q:What happens after I send in the order?

A: Normally, you will receive your registration information within several hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us by email, we will be glad to help you.


Q:Your software does not do what I need, I would like my payment refunded?

A: If for some reason you are not satisfied with our software and would like your payment to be refunded, please check our refund policy listed below.


Refund Policy

Before deciding to purchase our software, please be sure to download, install, and test-drive the evaluation versions that we provide. Free trial download >>

During the evaluation period, technical support is available, please feel free to contact with

We try our best to produce a trial version with which customers can ensure their satisfaction and system compatibility. This allows them to make an informed purchasing decision. We attach importance to any feedback from the users of our software. If you write us a note concerning an error, any question or just a suggestion, you will receive a fast response from our technical support team within 24 hours.

However please read the refund policy for OJOsoft software products, and We feel this policy is consistent with the major software retailers worldwide.

OJOsoft Corporation provides full refund of your payment in the following cases:

• if you accidentally bought the software more than once. 

• if you experience hardware incompatibility issues (our software does not support your hardware, e.g. - capture card or DVD Drive) that prevents you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution.

• When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution. (Note: In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.)

OJOsoft Corporation reserve the right to decline refund requests in the following cases:

• when a user requests a refund immediately after buying the software.

• when a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.

• when reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for instance, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.

Please, NOTE! In any case of refund or chargeback your registration name will be immediately blocked and you will not be able to use the new versions of our software.


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